Help center

The map won’t load

Updated

The map needs a working connection and a browser that can draw maps. Reload the page, try Wi-Fi or another browser, and turn off content blockers for the site. The forecast, ratings and breakdown still work without the map.

What to try

  1. Reload the page. Map tiles sometimes fail on a weak signal. If you see “The map couldn’t load. Check your connection and try again.”, that’s the cause.
  2. Switch network. Try Wi-Fi or mobile data, whichever you’re not on.
  3. Update your browser, or try another one. The map needs a browser that supports WebGL, which every current browser does.
  4. Turn off content or ad blockers for Windline. Some block the map tiles.
  5. Turn off Low Data Mode or data saver for the moment.

Everything else still works

The rating, wind, temperature and rain, the charts and the kilometre breakdown don’t need the map.

Still blank?

Tell us and attach a screenshot of what you see. The form adds your browser and device type, which helps us find the cause.

Did this answer your question?

Still need help?

Tell us what’s going on. A real person reads every message and replies by email.

Contact support