How do I contact support, and what should I send?
Updated
Use the contact form at windline.tech/support/contact. Say what you tried, what happened and what you expected, and attach a screenshot of the error or the GPX file that won’t go in. A real person replies by email.
The quickest way to a fix
- Open the contact form and choose what it’s about. The likeliest answers appear first, in case one of them fixes it.
- Sum it up in a few words, then give the details: what you tried, what happened and what you expected. Copy in any error message word for word.
- Attach what shows the problem: a screenshot, the GPX file, or both. Up to 5 files.
- Add the event link if it’s about an event.
- Send it. You’ll get a reference number, such as WL-1042, and a copy by email.
Attaching a screenshot
- Drop or choose: drag the picture onto the form, or choose it from your files or photos.
- Paste: copy a screenshot to the clipboard, click in the form and press Cmd+V (Mac) or Ctrl+V (Windows).
- Take a screenshot (on a computer): the button asks which window or tab to capture, takes one picture of it, and attaches it. Nothing else is recorded.
Taking a screenshot on your device
| Device | How |
|---|---|
| iPhone with Face ID | Press the side button and volume up together |
| iPhone with a Home button | Press the side or top button and the Home button together |
| Android | Press the power and volume down buttons together |
| Mac | Cmd+Shift+4 and drag over the area. Add Ctrl to copy it, ready to paste |
| Windows | Windows key+Shift+S and drag over the area. It’s copied, ready to paste |
Prefer email?
Write to hello@windline.tech and attach your files. To add files to a request you’ve already sent, reply to our confirmation email.