Help center

Contact support

Most questions already have an answer in the help center. Tell us what it’s about and we’ll show you the likeliest ones first. If they don’t help, send us a message, with a screenshot or your GPX file if it shows the problem, and a real person will reply by email.

1What’s it about?
2Your question
Screenshots or files (optional)

Show us the problem. Drop a screenshot or your GPX file here, paste a screenshot, or .

Up to 5 files: GPX, TCX or FIT routes, screenshots, photos or PDFs.
    3How we reach you

    We’ll send a copy to this address, with a reference number. To help us fix problems, your message includes your browser and device type (for example “Safari on iPhone”). Files you attach go only to our support inbox. See Privacy.